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12-05-2014

BTC Received 3 Prestigious Awards at Cis…

Enterprise Networks Division (END) attended Cisco Connect Event in Riyadh on 29-30 April where all Cisco Partners, along with major clients from different market segments were present. This event was a...

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“BTC Networks is a recognized leader in providing integrated solutions”

BTC Received 3 Prestigious Awards at Cisco Connect - 2014

Enterprise Networks Division (END) attended Cisco Connect Event in Riyadh on 29-30 April where all Cisco Partners, along with major clients from different market segments were present.

This event was a real success for BTC as it was recipient of the following awards:

1-  Cisco Partner of the Year

2-  Cisco Service Partner of the Year

3-  Cisco Architectural Excellence Collaboration Partner of the Year

This was a real triumph for BTC especially with the presence of Engr. Khalid Al-Abyari from STC and Engr. Marwan Al Ahmadi from Mobily at the awarding ceremony, they personally congratulated BTC for the achievements.

Other customers who attended this event were Deputy Ministers, Ministry of Defense and Aviation (MODA),  Ministry of Interior (MOI), Ministry of Education (MOE), Banks etc…

Cisco Connect Saudi Arabia 2014

                                                                                                   


BTC Networks will be participating Cisco Connect Saudi Arabia 2014 as a Diamond Sponsor, the event will be taking place on April 29-30. A focused event for Saudi Arabia’s IT customers, Cisco partner communities and industry influencers. The event is a showcase of new ideas and insights to the latest technologies and trends with an emphasis on local market challenges.

Visit BTC Networks at Cisco Connect Saudi Arabia 2014 and get the opportunity to free consultancy and recommendation of the most appropriate IT solutions to support current business needs and future success.

 

its more then a news

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Genesys and BTC Networks Deliver All-in-One Genesys Business Edition to KSA Broader Enterprise-Market


Press Release

 

Genesys and BTC Networks Deliver All-in-One Genesys Business Edition to KSA Broader Enterprise-Market

 

 

Riyadh, Kingdom of Saudi Arabia, 19 December 2013: Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced an exclusive partnership with Baud Telecom Company (BTC Networks), one of the major integrated ICT solution providers in the region, under which BTC Networks has been appointed as the Reseller and Business Partner of Genesys in the Kingdom of Saudi Arabia.

 

As part of this collaboration, the two partners will be introducing the new Genesys Business Edition, which is designed to meet the needs of mid-sized companies that require all-in-one functionality that can be deployed fast and easily.

 

Built on the Genesys Customer Experience Platform, the Genesys Business Edition delivers the optimal customer experience with the simplicity and functionality required by mid-sized contact centers ranging up to 1,000 seats. The edition has best-in-class capabilities delivered with simplicity to maximize first contact resolution, meet customer SLAs, improve web site sales conversions, optimize cross-sell revenue from existing customers and improve customer loyalty. It also improves employee satisfaction and results, and reduces the cost of operations through efficiency gains. All of this is delivered over your customers’ channels of choice, with minimal customer effort.

 

“We are delighted to collaborate with BTC Networks, one of the leading and trusted integrated ICT solution providers in the Middle East, on the introduction of our unique customer engagement solution to the Saudi customers. Saudi Arabia is a strategic market for Genesys’ operations in the region. We are confident that the new Genesys Business Edition, with its market-leading all-in-one functionality, best-in-class routing and optimal customer experience at lowest cost, will meet Saudi customers’ expectations for a consistent experience over the channel of their choice,” said Mohamed Afifi, Sales Director, Genesys Middle East.

 

“In today’s digital reality, businesses are obliged to engage with customers through mediums which their customers prefer. It could be telephone calls, SMS, emails, web chat, Facebook or Twitter. Together, with BTC Networks, we are introducing a new packaged solution which allows businesses to deliver more convenient customer services and consequently increase satisfaction rate. With BTC’s extensive market knowledge and wide client base, Genesys aims to bring better customer experience to Saudi customers on a large scale,” said Tareq Kayyali, Country Manager – KSA, Bahrain and Jordan, Genesys.

 

“As businesses are trying to deliver best customer experience in order to retain existing customers as well as acquire new ones, new demands in the contact center industry are emerging. To meet these challenging needs of our customers, we have decided to partner with Genesys on the introduction of a pre-packaged all-in-one Genesys Business Edition. Based on open standards, Genesys software enables businesses to deliver customer service across any channel while leveraging investments in existing infrastructure. With its flexible Customer Relationship Management integration, Social Media integration, and Back Office integration, Genesys Contact Center stands ahead of others in its competing industry,” said Ibrahim Kharboush, Senior Country Manager, BTC Saudi Arabia.

 

Genesys has been present in Saudi market for many years with prominent customers in various sectors including government, telecom, retail, and banking.

 

BTC is one of the leading contact center solution provider in the Kingdom. The company entered into the Call Center business in early 1990s, when the concept of customer care was in a nascent stage in the local market. Leading banks as well as customer-centric businesses including government institutions, telecom operators, hospitals, insurers, and other service providers are relying on BTC for their customer support.

 

-          Ends -

 

About Genesys:

Genesys is a leading provider of customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

 

About BTC Networks:

For more than three decades, Baud Telecom Company (also known as BTC Networks) has successfully played a primary role in the development of today’s local and regional information and communication technology.

 

BTC is recognized for its ability to introduce and integrate the latest global communication advancements made available and is acknowledged as one of the largest integrated ICT solution providers in the Middle East with branches in Saudi Arabia, Egypt, Lebanon, Syria, Jordan and Iraq. Our success depends on our unwavering commitment, internal organization and resources, excellent time management and expert personnel.

 

 

XOP Networks Announces BTC Networks KSA as a Gold Business Partner in the Kingdom of Saudi Arabia

XOP Networks Announces BTC Networks KSA...

July 11, 2012

XOP Networks announced today that BTC Networks (Baud Telecom Company), a leading telecommunications equipment Reseller and Systems Integrator has been selected as its Gold Business Partner in the Kingdom of Saudi Arabia.

XOP Networks announced today that BTC Networks (Baud Telecom Company), a leading telecommunications equipment Reseller and Systems Integrator has been selected as its Gold Business Partner in the Kingdom of Saudi Arabia.

As the Gold partner, BTC Networks will be able to offer the full suite of XOP Networks’ Conferencing and Alerting Solutions to businesses in the Saudi and Middle East market.

“Our markets are eager for introduction of new communications technologies. Our experience with XOP Networks and its products has been much more than satisfactory. We look forward to greater penetration of XOP Networks’ feature rich, state-of-the-art conferencing and emergency communications products in the region” said El Sayed Hatem Badrawi, Country Manager, BTC Networks, Kingdom of Saudi Arabia.

“This partnership demonstrates XOP Networks’ ongoing commitment to better serve businesses in the Middle East and Africa,” said Doug Jacobs, Vice-President Sales and Marketing, XOP Networks. Our portfolio of conferencing and alerting solutions combined with BTC Networks’ experience in implementation and maintenance of voice and data networks will create a distinctive offering in the Saudi marketplace.

“We welcome BTC to our highest level of accreditation. Their understanding of our products coupled with ‘whatever is best for the customer’ approach will continue to open new doors to opportunities in the region,” added Sudhir Gupta, CEO of XOP Networks.

About Baud Telecom Company (BTC Networks)

Baud Telecom Company, also known as BTC Networks, has emerged as a leading national telecommunications company in the Kingdom of Saudi Arabia with affiliates in Egypt, Lebanon, Jordan, Syria, Iraq and Indonesia. BTC Networks represents global Telecom vendors like Cisco, Alcatel, Tellabs, ND SatCom, Polycom, Nexans, Juniper, Roamware, Krone and many others.

Telecom solutions marketed and supported by BTC Networks include VOIP switches, Call Centers, Video Conferencing, Audio Conferencing, Alerting, ATM & Frame Relay, SDH, V-SAT, O/F, DDN, military applications and other IP networking solutions. Main activities are Network Design & Planning, Systems Engineering, Systems Integration, Installation, Operations, Maintenance, Training, Project Management, Distribution Channels, and Turnkey Telecom Projects. BTC Networks was certified for ISO 9001:2008 by Quality Management Institute (QMI).

For more information about BTC Networks, visit its website at http://www.btc-networks.com

About XOP Networks

Headquartered in Dallas, Texas, XOP Networks was founded in 2002 and is backed by a seasoned management team. Deployed at multiple Cellular Operators, Fortune 100 companies, CLEC/IOC customers, Government organizations, DOD networks (Air Force, Army and Navy) XOP Networks' products allow customers to boost employee productivity, increase business efficiency and enhance emergency communications. Having both TDM and VoIP interfaces, XOP products allow customers to seamlessly transition their value added services from legacy circuit switched networks to VoIP based packet switched networks.

For more information about XOP Networks, visit its website at http://www.xopnetworks.com