about BTC

News and Events

12-05-2014

BTC Received 3 Prestigious Awards at Cis…

Enterprise Networks Division (END) attended Cisco Connect Event in Riyadh on 29-30 April where all Cisco Partners, along with major clients from different market segments were present. This event was a...

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“BTC Networks is a recognized leader in providing integrated solutions”

  • Overview

  • Maintenance
    Services
  • Managed
    Services
  • Professional
    Services
  • Customer Testimonial

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Overview

services

Contact us today and review your business requirements with one of our certified sales representative or engineers.

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Maintenance Services

Once the system is designed and installed, BTC Networks can help by providing a maintenance service program that is tailored to your business needs and budget.

We offer the following maintenance services:

  • 24/7 Help Desk Support: In-house and local team of telecom professionals to support, coordinate, dispatch and resolve customer hardware and software issues to final resolution .

  • Remote System Backups: support for disaster recovery for locations with remote capability .

  • Priority Dispatch and On-site Break/Fix Support: priority dispatch to contract customer requests for on-site repair for covered products .

  • Maintenance Certifications: thorough evaluation of customer site before entering into a maintenance contract - identifying existing and/or potential problems .

  • Repair Labor and Parts Coverage: included with Comprehensive Maintenance programs - covering parts and labor for break/fix activities.

  • Guaranteed Service Level Agreements (SLAs): guaranteed response commitments for Major (3 hours), Minor and Routine (Next Business Day), and Routine customer support .

  • Remote Move, Add, and Change : remote programming changes made at the customer’s request.  Complex changes performed by certified Tier III engineers and available 8X5 or 24X7.

  • On-site Critical Spares: facility evaluation that determines customer business requirements to place critical spares on-site as needed .

  • Geographic coverage: area includes the Saudi Arabia and Levant countries.

  • Resident Engineers: for fulltime on premises support.

  • Annual Preventive Maintenance:  on-site physical review and inspection of hardware, software and environmental conditions .

  • Customer Activity Reports: provides comprehensive report of system performance (monthly, quarterly and annual service activities), including break/fix repairs, equipment replacement, service levels and more .

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Managed Services

BTC managed services combine popular services customized to individual customer requirements. By removing the day-to-day management responsibilities of select IT & Telecom activities, customers can reduce overhead, manage budgets with a fixed monthly cost and mitigate risk.

 

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Professional Services

Do you need additional resources or lack the time to design, project management and integrate a voice or data solution into your network? At BTC Networks we are staffed with engineers, project managers and an entire implementation team – experienced, certified and ready to work with you today!

Choose from our list of professional services below to help you build, upgrade or install solutions that meet your specific business or industry needs.

  • Project management

  • Implementation

  • Engineering studies

  • Engineering design

  • Site/network audits

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Customer Testimonial

 

  under Construction  

Coming Soon

 

 

 

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