Customer Experience Solutions

- Building excellent customer experience by design

BTC is entrusted by major Banks, Insurance Providers, Hospitals, Educational Institutions and Government entities to provide better services to their customers. We design, develop and implement Omni-channel Contact Center solutions.

BTC has more than 20 years of experience in Contact Center implementations and delivered over 100 mission critical Contact Center Projects in the Kingdom. We offer solutions using leading technologies from Genesys, Cisco, Avaya, Verint, Serenova, Sestek, etc.


Omni Channel Contact Center

Web Chat​
Voice Integration
Email Integration
Facebook Integration
Twitter Integration
WhatsApp Integration

Self Service Solutions

Self-service solutions
Interactive Voice Response (IVR)

CRM Integrations​

Siebel​ Integration
Microsoft Integration​
Salesforce Integration​

Outbound Campaign


Speech Solutions

Speech Analytics
Text to speech (TTS)
Automatic Speech Recognition (ASR)
Automated Quality Management Solution

Intelligent Automation

Automated Speech Recognition
Natural Language Understanding
Conversational IVR​
Voice Biometrics

360 Customer Journey

24 x 7 Time Critical Support Services
Customized Wallboards​
Customized Dashboards​

Workforce Management


Our Solution Partners