Privacy Notice
Baud Telecom Company (BTC Networks) respects your privacy, and it is our objective to provide excellent quality service to all our customers, employees, and partners. This privacy notice has been formulated to help you understand the nature of the data we collect from you and how this personal data will be treated by us. It is important that you are informed how BTC Networks uses your personal data and your rights as a customer when you share your data with us and according to Data acts and regulations in the Kingdom of Saudi Arabia.
Why We Collect and Use Your Personal Data
We collect and use personal data from you to help us provide the highest standard of services to you. For example:
- Resolve any technical or sales support you may have and allows us to provide you a personalized customer experience with our web support page.
- Understand your needs as customers and recommend products and services that would be relevant to you.
- Enable us to develop, enhance, market and/or deliver products to BTC Networks customers.
- Communicate new product and services launched.
What Personal Data We Collect and Use
These are the main types of personal data we collect and use about you:
- Data that you give us which is required when opening technical or sales support with our support services (such as company name, contact name, email address, service impact and description)
- Data exchanged during our communications with you (such as technical or sales support requests and feedback from you).
How We Collect Your Personal Data
We may collect personal data in different ways, including:
Support Page – When you submit your technical or sales support request on our support page.
Contact Page – When you directly reach us on our support contact number and email.
Social Media Interactions – Any posts and interactions you have directly with us on social media channels.
How Long We Store Your Personal Data
Your personal data is only stored for as long as it is necessary, according to defined retention periods, for the purposes for which it was collected, and for satisfying any legal, regulatory, accounting or reporting requirements. This length of time may vary depending on individual circumstances. We regularly review our data retention period to ensure we are not keeping your data for longer than necessary.
Data Protection and Disclosure
We take the protection of your data very seriously, and will employ appropriate organizational and technical data protection and security measures and procedures to safeguard your data from any unauthorized disclosure or processing. BTC Networks will maintain at all times the privacy and confidentiality of all personal data collected. Such data may only be disclosed or shared when approved and required by law, or when we believe that such action is necessary or desirable to provide products and services, or technical support and according to Why We Collect and Use Your Personal Data section. We will not use any of your personal data for commercial purposes to any third party outside BTC Networks or partner companies without your permission unless it is collected without identifiers on an aggregated basis for analytical purposes, studies, reports with adherence to personal data protection acts and regulations in the Kingdom of Saudi Arabia.
Your Customer Rights
You have the right as a customer to access, update, and correct your data. You can also choose to give your consent for receiving emails or marketing which you can freely withdraw by opting out at any time.
Changes to This Privacy Notice
In order to ensure that we continue to offer the best possible experience and the highest level of protection to you, we reserve the right to update the Privacy notice as and when necessary and appropriate. We therefore recommend you check it periodically.
Contact us with your Questions and Comments
In case of any questions or comments you can reach us via phone number and email address.
Links to Other Websites
Our website and mobile apps may contain links to third party sites, which may be subject to separate privacy policies. These sites are not under our control, and we are not responsible for their own privacy policies.